Refund policy
Return & Refund Policy
We have a 4-day return policy, which means you have 4 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
If the tags of the jerseys are removed, we will not be able to process any refund or exchange.
To start a return, you can contact us at jerseyverse.inn@gmail.com.
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For all returns, an additional ₹120 return handling and shipping fee will be charged from the customer.
You can always contact us for any return-related questions at jerseyverse.inn@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as:
- Shorts
- Custom products (special orders or personalized items)
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you currently have and make a separate purchase once the return is accepted.
For exchanges, there will be an additional fee of ₹200 for pickup and reshipping.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved or not.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at jerseyverse.inn@gmail.com.
Shipping charges are non-refundable once the order has been dispatched.